Knowledgebase

Knowledgebase Home > Public Cloud Knowledgebase Home
Search the Knowledgebase Browse by Category

[Advanced Search]
View Articles by Category
There are no sub categories
Public Cloud rss button
(Page 1 of 3)     «« |  Prev | 1 | 2 | 3 | Next | »»
There were 42 articles found in this category:
  1. questionDoes my Virtual Machine have console or IPKVM functionality?
    All Virtacore Public Cloud Virtual Machines have console access. This allows you to view the screen as the Virtual Machine boots, view kernel panic error messages in real-time, or just access the Virtual Machine without needing an external IP exposed to the world. The console looks exactly like ...

  2. questionHow do I Insert and/or Eject Catalog Media?
    Click the "Media" button. (only available on running virtual machines) Select the media image and click "Submit" If there are no media images available the below message will be displayed. There will be no indication in the portal if media is inserted in a virtual machine. To eject, click the ...

  3. questionHow do I upload an OVF package or ISO image through the Unified Management Portal?
    To upload an OVF package or ISO image you must download the program below and follow the outlined instructions. Download Link: https://vcloud.virtacore.com/downloads/VirtacorevCloudUploaderSetup.msi Requirements: Windows XP, Vista, or 7 & .Net Framework 3.5 Download and Install the Virtacore ...

  4. questionWhat do I do if I forgot my username and/or password?
    If you are an organization's account administrator please email support (support@virtacore.com) with the email address you used when creating the account and request a reset. If you have a user account please contact your account administrator for assistance.

  5. questionHow do I deploy vCloud Connector (vCC) Node in Virtacore's Unified Management Portal?
    Under the "My Cloud" tab Click "ADD A NEW SERVER" button in the top-left corner. Enter required Virtual Machine (VM) information and select "VMware VCloud Connector Node" from the Server OS drop-down. Click the check-box to "Assign this Server an external IP address". Click the check-box to "Al ...

  6. questionHow do I deploy a vCloud Connector (vCC) Node in vCloud Director (vCD)?
    Login to your vCloud Director (vCD) account. Click the "Build New vApp" button. Name the vApp. Click "Next". Select the "vCC Node" Virtual Machine (VM) template. Click the "Add" button. Click the "Next" button. For Network select the Public Network (example: 1762-Public). For IP Assignment se ...

  7. questionWhat is vCloud Connector (vCC)?
    vCloud Connector is a VMware product that provides an interface for transferring Virtual Machines (VM) and vApps from one VMware based cloud to another. vCloud Connector has three main components; vCloud Connector Server, vCloud Connector Nodes and the vCloud Connector GUI. VMware vCloud Conne ...

  8. questionHow do I assign an external IP to my Virtual Machine?
    By default Virtual Machines are created with no externally accessible IP. To get an external IP for your Virtual Machine you will need to follow this below process. Select the "My Cloud" tab and select the "View my Virtual Networks" sub-tab. Find the Virtual Machine and click "Add external IP". ...

  9. questionWhy is the Unified Management Portal not working in Microsoft Internet Explorer?
    The Unified Management Portal (UMP) is best viewed in the most up-to-date version of Microsoft Internet Explorer. If the UMP is not displaying properly make sure that you have scripting enabled. In Internet Explorer click on the "Tools" button and click on "Internet Options". Select the "Sec ...

  10. questionWhat is my Virtual Machines (VM) default password?
    Virtual Machines (VM) created from Virtacore's OS Templates are provisioned with a random password. This default password can be found by clicking the "Show more details" button under the specific virtual machine you are accessing. NOTE: If the default password is modified this change will NOT ...

  11. questionHow do I create a Virtual Machine?
    After logging into your account select the "My Cloud" tab. This tab shows all Virtual Machines currently created. Click the "Add a New Server" button and a popup form will appear that has all of the information needed to create the Virtual Machine (resources, server name, etc). Enter all the ...

  12. questionHow do I deploy an upload OVF package as a VM?
    Under the "My Cloud" tab select the specific cloud (public, private and location) you would like to deploy the template in. Click the "Add a New Server" button in the top-left corner. Enter the "Server Label" and select the "Server Group" and "Location" if required. Select the "Load from a Tem ...

  13. questionHow do I change my Virtacore Public Cloud Unified Management Portal password?
    To change the Virtacore Public Cloud Unified Management Portal login you must login to the billing portal. The billing portal is located at https://my.virtacore.com. Once logged in, navigate to "Client Profile"->"Change Password". After resetting the password, you must use the new password fo ...

  14. questionWhat happened to vCloud Express?
    In conjunction with recent improvements to Virtacore's unified management platform and to help differentiate Virtacore's services, we're pleased to announce that Virtacore vCloud Express (VCX) will now be known as Virtacore Public Cloud (VPC).

  15. questionCan I create my own templates to provision Virtual Machines from?
    The Virtacore Public Cloud unified management platform allows you to save a template of Virtual Machine. Click the Transfer button on the Virtual Machine informaton box. Select "Create a template of this Virtual Machine" from the popup window. Give the template a name and check "I understand ...

  16. questionHow do I pay my Virtacore Public Cloud invoice?
    To view invoices, pay a bill, or change your credit card on file for your Virtacore Public Cloud service you must login to the billing portal. This portal can be found at https://my.virtacore.com. The login for this portal is the same as your Virtacore Public Cloud that you use to manage your VM ...

  17. questionHow do I sign up for Virtacore Public Cloud?
    Signing up for Virtacore Public Cloud service requires 5 steps. All of these steps are taken at https://orders.virtacore.com/services/vcloud/Order.aspx?step=1 The first step is to fill in your personal information (name, company, address, etc) that we will use to create your new account. After ...

  18. questionDoes the Virtacore Public Cloud have an API?
    Yes, the Virtacore Public Cloud service includes access to the API by VMWare. This article is the latest API guide. The steps below outline how to create a user for access to the API and what values to use to access Virtacore's Public Cloud API. 1) Create a new user (must be organization-admin l ...

  19. questionWhere is my Virtual Machine physically located?
    When you create your Virtual Machine you may choose which location you want it to be located. You may choose between Ashburn, Virginia (Washington DC Metropolitan Area) and Los Angeles, California.

  20. questionWhat payment methods does Virtacore Support?
    Virtacore currently allows credit card payments only.

(Page 1 of 3)     «« |  Prev | 1 | 2 | 3 | Next | »»